Compliance. Best Friend of Process

I work closely with business processes in my career.  As I’m designing processes I need to keep in mind many things, accounting, operations, business analytics, etc.  BUT the one thing often left out is COMPLIANCE.  Not that I leave it out, just that I discovered the cool word for it.

Compliance is the bridge between the processes and what people will ACTUALLY do.  So if you design the absolute best process you can and nobody bothers to use it because it’s too complex or unreasonable then your process will fail.

I’ll add more later.